terms of sales

In order to be able to benefit from the services offered by our campsite, we ask you to carefully read the general conditions below. These conditions govern the sale of stays and are valid at the time the order is placed. Booking a stay implies full acceptance of our general conditions.

1 / Booking Conditions

The reservation becomes effective only with the agreement of the campsite, after receipt of the deposit and after receipt either of the reservation contract duly completed and signed, or after acceptance of the general conditions of sale when booking online. The campsite offers family holidays, in the traditional sense, the accommodation is specially designed for this purpose. The campsite reserves the right to refuse any reservation which would be contrary to this principle, or which would seek to divert it.

The reservation of a campsite or rental is made on a strictly personal basis. You may not under any circumstances sublet or assign your reservation to a third party. Minors must be accompanied by their parents or legal guardians.

Pitch

This is a bare pitch for your tent, caravan or motorhome.
Your stay is calculated from a basic package which includes the location, the person (s) provided for depending on the package, your installation, your 
vehicle and access to reception, entertainment and sanitary facilities. Additional costs (additional person, additional vehicle, pets, etc.) are not included 
in the package and will be added to it. It is forbidden to connect an electric vehicle to the campsite facilities (a charging station is available 200m from 
the campsite)

Accomodation
Our prices include people (depending on the capacity of the accommodation), water, gas, electricity, a vehicle, access to reception facilities, entertainment and sanitary facilities. We reserve the right to refuse access to the campsite to groups or families arriving with a number of participants greater than the capacity of the rented accommodation. The use of portable air conditioner is prohibited as well as the connection of an electric vehicle to the campsite facilities (a charging station is available 200m from the campsite).

Your accommodation must be restored to its original condition upon departure.

2 / Group reservation

Any reservation of more than 3 accommodations or camping pitches by the same natural person or by different natural persons but knowing each other and traveling together for the same reasons on the same dates of stay is considered as a group.
The accommodation offered on the website is intended exclusively for individual customers.

For any group reservation request, you must contact the campsite by phone, e-mail or via our “Contact” section. The campsite reserves the right to study the reservation request before it is accepted or refused.

3 / Prices and tourist taxe

The prices

The prices indicated on the site or in the brochure are valid for the 2021 season and are in euros, including VAT at the rate in effect at the time of its 
edition or printing. Any change or modification of this rate as well as any evolution of the taxes applicable if applicable to your stay, on the invoice 
date, may be reflected in the price of the products or services offered to you under the terms hereof, we reserve the right to the possibility of passing 
the cost on to the prices presented in the brochure or on the website.

Additional services
Our prices exclude:
• meals and drinks for the participants of the stay

• supplements rented on site depending on availability on arrival (television, baby kit, etc.)

• application fee

• cancellation / interruption insurance

• tourist taxes.
This tourist tax is collected by the campsite from customers, then paid by the campsite to the municipal authorities, in accordance with the provisions of the circular defining the tourist tax system. The amount of the tourist tax varies according to the municipalities.

4 / Payment of the stay

Payment accepted
For the deposit as for the balance, you can honor your reservation or your stay by the following payment methods:
Cash, credit card(VISA, Mastercard), Bank transfer, IDEAL

Payment terms
Any firm reservation request from the buyer must be made in writing and accompanied:
• payment of a deposit comprising 30% of the stay costs, or the balance if the stay is less than or equal to 4 nights
• administration fees
• and the contribution for cancellation / interruption of stay insurance (if taken out)
The balance of the stay is to be paid at the latest:

– For rental accommodation: 30 days before the start of your stay.

– For bare pitches: at the latest on the day of arrival.

In the event that the balance is not paid within the time limits indicated, it is considered canceled and our cancellation conditions described below apply.

Last minute reservation

Any reservation made within a period of less than 7 days before the departure date must be paid in full.

5 / Modification and cancellation

Modification of your reservation by the buyer
The Customer may request a modification of his stay (dates and / or type of accommodation) upon written request to the campsite (mail or e-mail) subject to availability and possibilities. No postponement will be accepted for the following season. In the absence of any modification, the Customer must complete his stay under the initial booking conditions or cancel it according to the conditions of the cancellation insurance.

• Any request to reduce the length of your stay is considered a partial cancellation and will be subject to the terms of cancellation and interruption of stay

Any stay interrupted, or shortened (late arrival, early departure) by you, compared to the dates mentioned on your booking voucher, the entire stay
 will remain due and you will not be able to claim any refund for the part of the stay not made.

Cancellation due to the campsite
In the event of cancellation due to the campsite, except in cases of force majeure, the stay will be fully refunded. This cancellation may not, however, give rise to the payment of damages.

Cancellation by the camper / no-show on the campsite
Cancellation costs may be covered by the cancellation guarantees offered by our partner “Camp Covered”. No refund will be made without taking out the guarantee or cancellation insurance.
In the event of a no-show at the campsite within 24 hours of the start of your stay and without proof and / or news of your arrival, we will dispose of your accommodation. We withhold the charges in accordance with our cancellation conditions.

Cancellation insurance
L’assurance annulation avec notre partenaire «Campez couvert» ne peut être souscrite que lors de la demande initiale de réservation. Le client s’engage à prendre connaissance des conditions générales d’assurance proposées lors de sa réservation initiale. Les conditions générales d’assurance annulation sont consultables à tout moment sur notre site internet https://www.camping-lecloslalande.com/contact/assurance-annulation/ le site «Campez couvert» ou sur demande. En cas de sinistre, vous devez prendre contact avec campez-couvert sous 48h. A compter du 01 décembre 2020, nous avons une assurance annulation avec extension COVID-19.

6 / Your stay

Arrival
• Depending on the period, the days of arrival are variables for rentals. They are free on the bare pitches.
• The rentals are available to the customer between 3 p.m. and 7:30 p.m. in low season and between 4 p.m. and 8 p.m. in high season. When you hand over the keys to your rental, a deposit of € 250 will be requested by credit card.
• Pitches are available from 9 a.m. to 8 p.m. in low season and from 3 p.m. to 8:30 p.m. in high season.
• Your wishes for a specific location or habitat on the campsite can only be fulfilled according to our possibilities of reception on your arrival.

During your stay

It is up to the camper to make sure: the camper is responsible for the surveillance of his personal objects (bikes, etc.). The campsite declines all responsibility in the event of an incident involving the civil liability of the camper. All customers must comply with the provisions of the internal regulations. Each tenant in title is responsible for the disturbances and nuisances caused by the people who stay with him or visit him.

Departure

• Rental accommodation: On the day of departure indicated in your contract, rental accommodation must be vacated between 9 am and 11 am in low 
season and between 8 am and 10 am in high season. The accommodation will be left in a perfect state of cleanliness, and the inventory can be checked,
 any broken or damaged object will be at your expense, as well as the restoration of the premises if this is necessary. The deposit will be returned to 
you at the end of your stay after deduction of the compensation retained, on supporting invoices, for any damage noted by the inventory of fixtures.
 The withholding of the deposit does not exclude additional compensation in the event that the costs exceed the amount of the deposit.

• Rental accommodation: In the event that the accommodation has not been cleaned before your departure, you will be asked for a cleaning fee 
of € 80 including tax.

• For any delayed departure, you may be charged an additional day at the prevailing nightly rate.
• Pitches : On the day of departure, indicated on your contract, the campsite must be vacated before 1 p.m. The site will be left in a perfect state of cleanliness.

7 / Animals

For hygiene reasons, animals are not accepted in rental accommodation.

Dogs and cats, except category 1 and 2 dogs, are allowed on the camping pitch part, for a fee payable when booking. We require that dogs be kept
on a leash within the campsite. Please respect the hygiene and the environment of the campsite. 
They are prohibited around swimming pools, in food shops and in buildings. The health record must be presented on your arrival at the campsite. 
Rabies vaccines and tattoo certificate are mandatory.

8 / Droit à l’image

You authorize the campsite, as well as any person whom the campsite wishes to take the place of, to photograph, record or film you during your stay and to use said images, sounds, videos and recordings on any media (in particular on the sites or pages Internet – including Facebook -, on presentation and promotional media and on travel or tourist guides). This authorization is valid both for you and for the people staying with you. Its sole purpose is to ensure the promotion and animation of the campsite and may in no way damage your reputation. This authorization is granted free of charge for all countries without time limit. In case of refusal, you must notify it by registered letter before your arrival.

09 / Complaints

All complaints relating to the conditions of the stay must be made on site to the Management to enable the latter to find an immediate solution.

10 / Description of services

The general information indicated in the brochure and on the website (equipment, activities, local services, etc.) is given by the campsite as an indication and cannot be considered as contractual insofar as it can be modified during the season. (for example by municipal decision). The campsite guarantees the authenticity of the information and that it is neither misleading nor false. The photos are for illustrative purposes only and are not contractual. It goes without saying that customers will be informed of any changes.

CAMPING LE CLOS LALANDE
SARL au capital de 10 000€ – Siret 83292962400019 – RCS Montauban – Code APE 5530Z – TVA intracommunautaire FR14832929624 – Ranking by Atout France du 22/09/2021 – 60 tourism pitches – 3 stars

Dear customers, these elements being necessary to avoid any misunderstanding, we thank you for your trust and wish you 
a pleasant stay.